Frequently Asked Questions

Emergency Details

For out of hours emergencies, who do I contact?

Out of hours numbers are displayed around the building for maintenance issues and security.

Here are some useful numbers:

Emergency services: 999

Police non-emergency: 0116 222 2222

Severn Trent Water: 0800 783 4444

Millstone Place Out of Hours: 07398 478 436

Regent Security: 07739 870 077

Leicester and Regional Out of Hours: 07419 289 677

Portsmouth Out of Hours: 07496 401 861

Oak Park Security: 0120 679 3673

Reserving a Property

How does the booking process work?

We take a holding deposit equal to one week’s rent which will be deducted from your damage deposit. A completed reservation form is required alongside the holding deposit to secure the property.

What are the tenancy lengths?

We offer tenancies up to 52 weeks, the minimum tenancy date is to June 30^th 2025.

What is your summer rent discount?

We offer a summer rent discount of up to 8 weeks at 50% off from July 1^st 2024 to August 26^th 2024. This discount is for non-occupancy only, 4 boxes or suitcases can be stored in your wardrobe over the summer labelled as ‘New Tenant’. If you wish to move in before August 26^th 2024, your full rent would begin from your move in date.

What WiFi is provided?

We provide free Virgin Media WiFi in every building, ready for you to connect to. If you are struggling to find a connection, let us know and we will get a password sent over to you.

My partner and I want to move in together, what is the dual occupancy charge?

If yourself and your partner are both full-time university students, we offer a dual occupancy charge of £15 per week. Please note dual occupancy is only allowed in studio or 1-bedroom properties. If your either yourself or your partner is not a student, contact us for more details.

Are washer/dryers communal?

No, the washer/dryer is included in the flat.

Application Process

Where is my deposit held?

Your deposit is held with the DPS (Deposit Protection Scheme).

What referencing company do you use?

We use an online referencing company called ‘Let Alliance’, they will reference yourself and your guarantor (if you use one). If you have any questions regarding your referencing, their contact number can be found on their website.

What criteria does my guarantor need to meet to be able to act on my behalf?

A guarantor needs to meet the following criteria:

In full-time employment
Earning 2.5 to 3 times the monthly rent of the property
Over the age of 25
They need to be a UK citizen, have indefinite leave to remain or permanent residency.
Cannot be one of our current tenants

If I don’t have a guarantor, what can I do?

If you don’t know anyone who can act as your guarantor, you can use guarantor companies such as ‘Housing Hands’ who will act as your guarantor. If you wish to go ahead without using a guarantor, the payment options are 2 or 3 equal payments of the full contract.

Current Tenancy

How do I renew or extend my tenancy?

We will contact you regarding the renewal or extension of your tenancy around late October/early November. If you wish to find other properties we have we can explore those options.

Electricity isn’t included in my rent, how do I pay it?

If electricity bills aren’t included in your rent, we will provide you with an opening meter reading. You will need to find a company to use to provide your electricity to your property and open an account with them, providing them with the opening meter reading we gave you. We recommend coming to the office once a month to pick up a key to take your meter readings and send them to your provider. Meter cupboard keys must be returned to the office the same day before 5pm. We are happy to help you with any queries you have regarding setting up your electricity account.

Where can I have my parcels delivered?

You can have parcels delivered to your flat. Alternatively, we accept deliveries at the Brink Riley offices if you put down your name and our office address. Please note that we are not liable for any damaged or missing parcels.

Reporting Maintenance and Complaints

How do I report a repair?

You can report repairs through FixFlo which is accessible from Brink Riley email signature, through our website or by searching online.

What do I do if I have a complaint?

Brink Riley Properties welcomes and encourages feedback of all kinds from our customers. If you have a Complaint about our services, our customer service, or about our staff, not only do we want to resolve it to your satisfaction but we also want to learn from it in order to improve our business and customer experience in the future. Therefore, please see our Complaint Policy which includes information regarding the complaints process.